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One small team answers every message here, and we get back to you within 24 business hours. Tell us what you need, with your order number if you have one, and we take it from there.
The more you tell us, the fewer emails it takes. Your order number saves us both a round trip.
Who you are actually writing to, and how this store works.
A small independent operation, registered in Spain, shipping to Australia through this store. No call centre, no ticket queue. The messages you send here are read by the people who chose the formulas.
The full company details, registration numbers included, are in our legal notice.
Yes. Everything on this store is priced and charged in AUD. No conversion surprise at the end.
Not from this store. This one serves Australia. Solambra runs separate stores for other regions.
Tell us plainly what happened, with your order number. A complaint that reaches us is one we can still fix, and we would far rather sort it out than read about it somewhere else.
Would rather just email?
That works too. A real answer within 24 business hours, not a template.
Email hello@solambra.com
Dispatched in 48 to 72 hours, tracking sent by email.
Encrypted checkout, your details are never stored.
No change after 30 days, we refund you in full.
A real person answers every message, seven days a week.
