Privacy Policy

Last updated: 26 August 2026

Solambra Australia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”).

Solambra Australia is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use or disclosure of your personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, your location and applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, address, billing address, shipping address, telephone number and email address.
• Financial information, including payment card information, bank account information, transaction details, payment method and payment confirmation information.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.
• Communications with us, including information you provide when contacting our customer service team.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you access, browse or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, place an order, contact us or otherwise provide us with your personal information.
• Automatically through the Services, including information collected from your device when you use our products or services, visit our website, or through cookies and similar technologies.
• From our service providers, including companies that provide technology, payment, fulfilment, analytics or other services on our behalf.
• From our business, advertising and marketing partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services, fulfil our contract with you, process payments and orders, remember your preferences and products you may be interested in, send account and order notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, allow you to publish reviews and provide a personalised shopping experience.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, SMS or other permitted channels and displaying advertisements for products or services on our Services or other websites and platforms. Where required by applicable law, we will obtain your consent.
• Security and fraud prevention. We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate fraudulent, illegal, harmful or malicious activity and protect our Services, customers and business.
• Communicating with you. We use your personal information to provide customer support, respond to your enquiries and maintain our commercial relationship with you.
• Legal and regulatory purposes. We may use your personal information to comply with applicable laws, regulations, court orders or valid government requests, investigate or participate in legal proceedings, enforce our terms and policies and protect our rights or the rights of our customers and third parties.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy.

This may include:

• Shopify and our service providers, including companies providing IT services, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping.
• Business, advertising and marketing partners that help us provide marketing services and deliver relevant advertising.
• Third parties where you have instructed us, requested us or consented to the disclosure, including shipping providers and services connected through social media widgets or account integrations.
• Our affiliates or companies within our corporate group, where applicable.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of assets.
• Government authorities, regulators, law enforcement agencies or other parties where disclosure is required or permitted by law, or where necessary to protect our Services, rights, customers or third parties.

Our advertising and marketing partners may process your information in accordance with their own privacy policies.

Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third-party service providers, which may be located outside Australia or outside the country in which you reside.

We may also use Shopify features that use information from your interactions with our store, other merchants and Shopify to help protect, develop, personalise and improve our business and Services.

In certain circumstances, Shopify is responsible for processing personal information for its own purposes, including responding to requests concerning rights relating to information processed by Shopify.

You can learn more by reviewing Shopify's Consumer Privacy Policy and privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, we recommend reviewing that website's privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including information shared through third-party social media platforms, may also be visible to other users and may be used by those platforms or other third parties.

The inclusion of a link does not necessarily imply that we endorse the third-party website, its content, owners or operators.

Children's Privacy

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the applicable age of majority or who cannot legally provide consent under applicable law.

If you are the parent or legal guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.

We do not knowingly sell or share children's personal information for targeted advertising purposes.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no security measure or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain personal information depends on several factors, including whether the information is required to:

• Manage your account
• Provide the Services
• Process transactions
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements, terms or policies

When personal information is no longer required, we may delete or de-identify it where required by applicable law.

Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Access: You may request access to personal information we hold about you.
• Correction: You may request correction of personal information that is inaccurate, incomplete or out of date.
• Deletion: In certain circumstances and where provided by applicable law, you may request deletion of personal information we hold about you.
• Data portability: Where applicable, you may have the right to receive certain personal information or request that it be transferred to another organisation.
• Marketing preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option included in our marketing emails.

If you unsubscribe from marketing communications, we may still send you non-promotional communications, including messages relating to your account, purchases, orders, shipping, security or customer service requests.

For customers in Australia, we will handle requests relating to personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).

We may need to verify your identity before processing certain privacy requests.

We will not discriminate against you for exercising any privacy right available to you under applicable law.

International Transfers

We operate internationally and use service providers that may process or store personal information outside the country in which you reside, including Shopify and other technology, payment, logistics, marketing and service providers.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia.

Where required by applicable law, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy requirements.

Complaints

If you have a concern or complaint regarding how we collect, use, disclose or otherwise handle your personal information, please contact us first so that we can investigate and respond.

Email: hello@solambra.com

We will review your complaint and respond within a reasonable period in accordance with applicable law.

If you are located in Australia and are not satisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date above.

Where required by applicable law, we may also provide additional notice of material changes.

Contact

If you have questions about our privacy practices or this Privacy Policy, wish to make a complaint, or would like to exercise any privacy rights available to you, please contact us:

Solambra Australia

Email: hello@solambra.com

Registered Address:
Avda Pierre Cibié 10
23600 Martos (Jaén)
Spain

For applicable data protection and privacy laws, Solambra is responsible for the personal information it collects and processes in connection with the operation of the store.