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Last updated: 26 August 2026
At Solambra, we are committed to providing a smooth, reliable and carefully managed delivery experience from the moment your order is confirmed until it reaches you.
Orders are processed Monday to Friday, excluding public holidays.
Our standard order processing time is 24 to 72 business hours from the date your order is confirmed.
During periods of high demand, such as promotional events, product launches, sales or holidays, processing times may be slightly longer.
If your order is subject to a significant delay, we will make reasonable efforts to keep you informed.
Please note that processing times are separate from shipping and delivery times.
We currently deliver to Australia.
Delivery availability may vary depending on your exact location, including certain remote or restricted areas.
If we are unable to deliver to the address provided during checkout, we will contact you and, where appropriate, cancel and refund the affected order.
Estimated delivery times are calculated from the date your order is dispatched, not from the date the order is placed.
Delivery times may vary depending on:
Your location within Australia
The shipping carrier
Remote or regional delivery requirements
Public holidays
Weather conditions
Customs or international transit procedures where applicable
Periods of high carrier demand
Other circumstances outside our reasonable control
The estimated delivery timeframe displayed on our website or during checkout is provided as a guide and is not a guaranteed delivery date unless expressly stated otherwise.
Your total delivery time consists of our 24–72 business-hour processing period plus the applicable shipping time.
🎁 Free standard shipping is available on eligible orders delivered within Australia, with no promotional code required, unless otherwise stated during checkout.
Any optional premium, priority or express delivery services, where available, may incur an additional charge.
The applicable shipping cost, if any, will always be displayed before you complete your purchase.
Once your order has been dispatched, you will receive:
A shipping confirmation email
Your tracking number, where tracking is available
A link allowing you to follow the progress of your shipment
You may also be able to check the status of your order through your customer account on www.solambra.com.
Please allow some time after receiving your shipping confirmation for tracking information to become active on the carrier's system.
Solambra remains responsible for the goods during delivery to the extent required by applicable consumer law.
Risk generally passes to you when you, or a person authorised by you, takes physical possession of the goods.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
Full name
Street address
Apartment or unit number, where applicable
Suburb
State or territory
Postcode
Contact details
If a parcel cannot be delivered because the address provided by the customer was incorrect or incomplete and the parcel is returned, additional shipping charges may apply if you request reshipment.
Please contact us as soon as possible at hello@solambra.com if you notice an error in your delivery address.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
If a parcel is not collected within the timeframe specified by the carrier or is otherwise returned to sender due to circumstances attributable to the recipient, please contact us.
Depending on the circumstances, we may offer:
Reshipment, subject to payment of any applicable additional shipping costs; or
A refund where applicable, which may be adjusted to account for shipping or return costs actually incurred where permitted by law.
Nothing in this section limits your rights under the Australian Consumer Law.
If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact us at:
Please provide:
Your order number
Your full delivery address
Your tracking number, if available
We will investigate the shipment with the relevant carrier.
If the parcel is confirmed as lost in transit, we will provide an appropriate remedy, which may include a replacement at no additional cost or a refund, in accordance with applicable consumer law.
You will not be required to bear the cost of a parcel that is confirmed as lost during delivery where responsibility remains with Solambra under applicable law.
If your parcel or products arrive damaged, please contact us as soon as reasonably possible.
To help us resolve the issue quickly:
Take clear photographs of the external packaging
Take photographs of the damaged product(s)
Keep the packaging and products while we assess your request
Email hello@solambra.com with your order number, a description of the issue and the photographs
We recommend contacting us within 48 hours of delivery where possible, as this can help us investigate the damage with the carrier.
However, this 48-hour period does not limit any rights you may have under the Australian Consumer Law.
Where the product is damaged, defective or otherwise fails to meet an applicable consumer guarantee, we will provide the remedy required under Australian law, which may include a replacement or refund.
Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including:
Severe weather or natural disasters
Carrier disruptions
Strikes
Customs or border processing
Government restrictions
Public health emergencies
Armed conflicts
Transport network disruptions
Other unforeseen events affecting delivery services
Where such circumstances occur, we will make reasonable efforts to keep affected customers informed and minimise the impact on their orders.
Nothing in this section limits any right or remedy available to you under the Australian Consumer Law, including rights that may apply where goods are not supplied within an agreed or reasonable timeframe.
Some Solambra orders may be fulfilled or dispatched from facilities located outside Australia.
As a result, your parcel may pass through international logistics networks or customs procedures before being delivered to you.
Where applicable, estimated delivery times shown at checkout take international shipping into account.
Any taxes, duties or import charges collected by Solambra will be displayed during checkout where applicable.
If additional charges may be imposed directly by customs authorities or carriers, these will be handled in accordance with applicable law and the information provided during the purchasing process.
For any questions regarding the preparation, shipping, tracking or delivery of your order, please contact us:
Email: hello@solambra.com
Please include your order number in your message so that our customer service team can assist you as quickly as possible.
Solambra
Registered Address:
Avda Pierre Cibié 10
23600 Martos (Jaén)
Spain
NIF/NIE: Z2549138F
EU VAT Number: ESZ2549138F
